1. Why does the U.S. Federal government want to move health records to electronic systems?
2. What benefits and risks are offered by Web-based health records management systems like Google Health?
3. How might Google and Microsoft reassure users about the privacy and security issues posed in this sidebar?
For software other than the BlackBerry software, should Sandra and Josh look to BlackBerry Alliance Program members or should they plan to have their own software engineers develop the software? What are the benefits and drawbacks of either option?