In Operations Management, Services and Products are all considered operations, although perceived different, substantiate these through the following;
(a) Why are Services perceived different to Products and what are their salient features and examples? [10 Marks]
(b) Identify and describe at least Ten (10) Business and Professional Services and Seven (7) Not for profit Service providers within your domiciled Country for which their products would be considered Services [10 Marks]
(c) State and describe the Two (2) extremes of the Transformation/Manufacturing: Service continuum for and Two (2) main areas of Service package for most Operation organisations [5 Marks]
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