Managing Services

Sceptics may argue that e-commerce will never be more than a phenomenon like mail order sales, appealing to certain segments of the market but, all in all, remaining a modest phenomenon. Would you agree? Why and/or in which cases?

Some futurologists indicate that what is happening now on the Internet is just the beginning of the ‘digital age’; in a couple of decades, we will be surrounded by ‘ambient intelligence’, and ubiquitous computing will make the way we work and live today very much ‘outdated’?

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Would you agree with such viewpoints?

What kind of technologies would be needed? And how would it alter human behaviour specifically? Why?

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