Managing Services

Despite the crucial role of human resources, and hence human resources management, in relation to value creation, many companies still do not adopt HR practices accordingly. Why is this the case?

What is needed to arrive at a more widespread implementation of HR investment principles?

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Would you agree with the statement that certain competencies are irrelevant for certain service jobs (e.g. personal characteristics for service employees working in cleaning companies)? If yes, can you give examples?

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