Managing Services

You are the service manager of a new shop in Pleasantville, StarService. Your three main competitors are Slick Service Center, MaxiMizer Garage, and CostLo Motors. Using the information that you learned from exercises 15-1, 15-2, 15-3, and 15-4 and expecting business to stay the same as in these exercises, please answer the following.

What are the strengths and weaknesses of the plan you chose, considering that there are three other strong competitors in your market who will constantly try to steal your technicians and outperform you?

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