1. Highlight the three decision-making levels of a hierarchical business organization and explain why the characteristics that define these systems are different at each level.
2. Outline and explain the use of SWOT analysis for strategic planning, control and decision making.
1. Explain the relationship between unstructured decision-making environments and uncertainty and explain how and why this relationship affects the strategic and operational levels of a business hierarchy.
2. Explain the main characteristics that are significant in defining a management information system.