Cloud Services – based on content from Chapters 10-13 in Cloud computing: SaaS,
PaaS, IaaS, virtualization, business models, mobile, security and more. cloud questions final.
Overview: Discuss and define key items in an SLA, the use of predictive analytics and
how an IT manager might use such analytics, how to mitigate vendor lock-in.
Guidelines for Submission: Using APA 6th edition style standards, submit a Word
document that is 3-4 pages in length (excluding title page, references, and appendices)
and include at least three credible scholarly references to support your findings. Be sure
to cite and reference your work using the APA guides.
Include the following critical elements in your essay:
Discuss key items that should be included in an SLA.
Define predictive analytics and discuss how an IT manager might use such
Define and discuss vendor lock-in and identify steps a company should take to
mitigate this risk.
Your essay should be typed, double-spaced on standard-sized
paper (8.5" x 11")
Use 1" margins on all sides, first line of all paragraphs is indented
½” from the margin
Use 12 pt. Times New Roman font
o Follow the outline provided above and use section headers to improve
the readability of your paper.
references: Jamsa, K. A. (2013). Cloud computing: SaaS, PaaS, IaaS,
virtualization, business models, mobile, security and more. Burlington, MA: Jones
& Bartlett Learning.
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