1. Define the concept of competitive advantage and explain the type of strategy that can be employed to deliver an advantage in a competitive business environment.
2. Explain the term end-user computing as it applies within a business organization and explain the possible role of end users in information systems development.
1. Outline five key trends in ICT within the business systems domain and explain the significance of each issue.
2. Define and explain the fundamental differences and distinctions between ICT and computing.
3. Define the term ICT literacy and explain how such literacy affects the job specifications of knowledge workers.