Select an organisation based in Australia of your choice (ex, Starbucks, McDonalds, Apple, Samsung, Telstra or Woolworths Supermarkets Australia). It’s better that the organisation has a lot of publicly available information.
Describe ‘what’ is/are the underlying quality related issue/s faced by the selected organisation (e.g., customer dissatisfaction, process variability, shipment delays, long waiting times or other).
Describe ‘what’ the two quality management tools and techniques are and how they these are relevant to the given quality problems.
Describe ‘how’ to implement the selected tools within the business. Use associated figures and diagrams to support your argument.

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