Are the Batho Pele experiences understood and widely practised in South Africa?

1.       Are the Batho Pele experiences understood and widely practised in South Africa?

2.       What has been your experience in the government sector in the area of consumer service?

3.       What do you feel are the issues that need to be addressed?

4.       Select an industry in the private sector, such as insurance, and examine the various approaches followed by competing organisations in terms of selling a product or service.

5.       Visit the PRISA website (www.prisa.co.za) and read the various articles on the PRISM Award winners and how they conducted research on each of their projects.