Explain how consumers transact their business in the modern business environment.

1. Explain the significance of ICT to the retailing and banking industries in your country and provide two examples of technologies that have altered the way customers interact with shops and banks.

2. Describe ways in which ICT has enabled banks to offer services on a 24-7 basis.

 

1. Describe the gravitation of information technology from operational systems into management and executive information systems within the business environment.

2. Describe the consumer environment and explain how consumers transact their business in the modern business environment.