Who would you talk with to develop a satisfactory response to address your customers’ concerns?

1. What types of data do you think go in to scoring the growth, profitability, productivity, and satisfaction of a company like Grand & Toy?

2. How can Grand & Toy maintain a competitive advantage over other office supply companies that use the same information system from Clarity

 

You have just begun a new position in customer relations for a mid-sized bank. Within your first week on the job, several customers have expressed concern about potential theft of customer data from the bank’s computer databases and identity theft. Who would you talk with to develop a satisfactory response to address your customers’ concerns? What key points would you need to verify with bank employees?