To what extent are patients using the portal?

Interview a health care executive regarding the process last used by his or her organization to acquire a new information system. How did that process compare with the system acquisition process described in this chapter?

 

Visit a health care organization that uses an EHR system and provides patients access to their information via a patient portal. To what extent are patients using the portal? For what purposes are they using them? What are the demographic characteristics of the portal users and nonusers? What strategies might you employ to promote greater usage?