Research the PSO and report on how long it has operated and who its clients are.

Visit the patient safety organization website at www.pso.ahrq.gov. Does your state have a PSO? If not, identify a PSO from a neighbouring state. Research the PSO and report on how long it has operated and who its clients are.

Visit the NCQA website at www.ncqa.org and look up at least two health plans with which you are familiar. What do the report cards tell you about these plans? Do you find this information useful? Why or why not?